Thank you for visiting our online store www. aviva-cafe.com

Our highest priority is to ensure accuracy and we work continuously to update the information published on our website, we reserve at any time and without prior notice the right to correct or modify its content. However, we can’t guarantee the accuracy, precision or completeness of the information contained on the website.  Consequently, Avilés Pacas Hermanos, will not respond in any case of:  -Any inaccuracy, inaccuracy or omission relating to information available on the web. -Any damage resulting from a fraudulent intrusion of a third party that has caused a change in the information made available on the web. -In general, of any direct or indirect damages, whatever the cause, origin, nature or consequence, caused: On the occasion of access by anyone to the web. Derived from the impossibility of access. For the use of the web and / or for the credibility granted to any information coming directly or indirectly from the web. For any event described as force majeure or fortuitous event.  These conditions of sale regulate only the sales of products offered on the web. Any person who is going to place their order through the web can access these general conditions of sale.  Therefore, the fact of placing an order entails the full adhesion of the buyer to these conditions of sale, excluding other conditions present in brochures, catalogs distributed by the seller and in particular those that are in force in the stores Avilés Pacas Hermanos, which only have an indicative nature.  

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CUSTOMER SERVICE  

For any information, question or advice, our customer service department is at your disposal. You can contact us in the following ways:  

- By e-mail: ServicioAlCliente@aph.com.sv and moises.pineda@aph.com.sv

- By phone: PBX: 503) 2231-4222 / Monday through Friday from 7:30 a.m. until 5:00 p.m.  

 

IMPORTANT  

- Offers and prices  Promotional offers are only valid during the period of validity of the offer and are conditioned to the available stocks.  The prices shown on the website are indicated in US dollars, the prices of the products do not include the cost of shipping in the territory of El Salvador, for local and international deliveries it is necessary to include the corresponding fare, invoicing is made according to the tariff in force at the time of recording the order.  The products will be property of Avilés Pacas Hermanos, while the products are not canceled in their entirety.  

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THE REQUEST  

  Avilés Pacas Hermanos reserves the right to cancel orders placed by users who already have a conflict regarding the payment of a previous order or those suspected with the existence of an irregularity, resale, as well as to demand payment by credit card.  Therefore, the fact of placing an order involves the full right of the buyer's adherence to these conditions of sale excluding other conditions present in brochures and catalogs distributed by the seller and in particular those that are in force in the store, which they only have an indicative character.  The registration of the order has the force of a contract and assumes the date and acceptance of the agreement.  

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PRODUCT AVAILABILITY  

Our offers of products included in the web will be subject to the availability of the products.  In case of lack of availability of products after the order has been recorded, we will indicate to you as soon as possible the new period in which you will receive your order. In this case, you will have the option to cancel your order by refunding the amount paid, or you can request the change of your order by phone call at (503) 2231-4222) or by contacting e-mail brenda.hernandez@aph.com.sv. The sales department by mail will be open to receive calls Monday through Friday from 7:30 a.m. to 5:00 p.m.  

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PAYMENT  

The payment of orders placed on the website is made exclusively in US dollars. The payment is made according to the modality foreseen in each commercial offer. Avilés Pacas Hermanos  offers the user the following payment methods:  - With a credit or debit card through the Paypal platform.  Payment by credit card is totally secure. The entire transaction is made in encrypted form through a bank validation server using the SSL encryption protocol (encryption technology whose initials come from its name "Secure Socket Layer"). The purchases therefore you make through online payment are completely secure.  

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DELIVERY  

Orders are sent by transport and parcel agency (usually). The delivery of orders will be made in El Salvador at your request, sending to your home address the ordered product (at the address provided for delivery).  It is your responsibility to provide us with all the necessary details for the correct delivery of your package. You will receive your package within 3 to 7 work days from the recording of your order if it is a normal parcel or postal service and from 1 to 2 days if it is an "urgent" shipment. If within 8 days you have not received your order or have not been informed of the new delivery period, you can request the cancellation or withdrawal of the order.  WITHDRAWALS,

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CHANGES AND RETURNS  

If the product of your order arrives at your address defective, in poor condition or does not correspond to your order, do not worry. You only have to return it to us in its original packaging, without any signs of having been used, within a period of 10 days from the receipt of your package. We promise to exchange it or refund the following amounts: - If the package sent arrives at your address in bad conditions (hit, wet, etc) and is returned without having been opened, we refund the amount of the order price and shipping costs. Just contact us to arrange the collection. - If the return is due to the withdrawal or cancellation of the order, we will refund the amount of the product. However, you will pay all expenses and additional costs derived from the return. - If the return of the order is due to a cause attributable to Vitrales de El Salvador Avilés Pacas Hermanos, we will refund the amount of the product or we will exchange it for the same product in good condition.  

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RESPONSIBILITY

 The products offered comply with current Salvadoran legislation.  Avilés Pacas Hermanos will not be responsible for the lack of delivery of the order due to the lack of availability of products, causes of force majeure, fortuitous event, strikes either of the entity itself, sectorial or general or those promoted by workers of the services of mail and transport and / or communications.  Avilés Pacas Hermanos will not be liable for the aforementioned facts of the indirect damages, losses of exploitation, profit or opportunity. Avilés Pacas Hermanos reminds you that under the provisions of the Civil Code, non-emancipated minors do not have the capacity to contract. Orders destined to minors must be made by those exercising parental authority or guardianship. In the event of accidental collection of data from a minor, parents or guardians may object to its conservation and treatment.  

Hypertext links can forward you to other websites. Avilés Pacas Hermanos declines all responsibility in the event that the contents thereof contravene the legal provisions and regulations in force.